Rochester, NY • Office/Onsite

Job Type

Full-time

 

Description

As Senior Engineer and Technical Account Manager (TAM), you will be LMT’s point of escalation for client-related technical issues while overseeing and directing the efforts of the Account Engineers on your team. The TAM will understand assigned clients' challenges while leveraging strong knowledge of LMT solutions to enable clients' long-term business goals. The TAM will perform Annual Technical Assessments (ATA’s) for assigned clients, solve escalated technical problems via onsite and remote support, and will provide guidance to the team to ensure successful delivery of services to LMT clients. This position requires a high level of technical expertise, excellent collaboration and teamwork skills, and a desire to provide exceptional customer service.

 

Compensation & Perks

LMT’s compensation package includes a competitive base salary, quarterly bonuses, long-term incentives and a generous Employee Benefits Package.

  • Salary Range: $85,000-$103,000
  • PTO: 18 days of PTO in a year
  • LMT contributes $875 a month to your Health Benefits Package
  • LMT offers a company-matched 401k plan, up to 4%, after 6 months of active employment
  • Home internet and cell phone allowance
  • Company paid professional development opportunities for professional certifications and soft skills training
  • Opportunities for Community involvement
  • Parties! Happy hours, local sporting events, pizza parties, and local charity events - if you enjoy hanging out with your colleagues and friends, you'll fit right in!

 

Specific Duties

  • Perform Annual Technical Assessments for assigned clients.
  • Solve escalated technical problems via onsite and remote support.
  • Respond to ticket escalations for your assigned clients.
  • Ensure accurate documentation for your assigned clients by regularly reviewing and updating documentation.
  • Upon completion of tasks or tickets, update LMT's PSA platform with detailed documentation.
  • Timely response to client tickets to meet Service Level Agreements (SLAs).
  • Conduct regular meetings with your team to review caseloads and offer assistance.

 

Required Skills & Experience

  • Prior experience in a Managed Service Provider (MSP) or IT Consulting environment.
  • Minimum 5 years’ experience in server management, networking, application deployment & troubleshooting Windows applications.
  • Experience preparing IT Roadmaps.
  • Experience managing Microsoft Windows Server and SQL Server.
  • Strong knowledge of Microsoft Active Directory, DNS and DHCP Server.
  • Strong knowledge of Microsoft Office Suite.
  • Experience managing Office 365 User, Mailbox and SharePoint accounts.
  • Experience managing Microsoft Hyper-V or ESXi Hypervisors.
  • Experience Troubleshooting Enterprise Systems.
  • Excellent analytical and problem-solving skills.
  • Demonstrated ability to lead and mentor others.
  • Excellent listening and communication skills, both verbal and written.
  • Commitment to knowledge sharing among team members.

 

Additional Preferred Skills

  • Experience with ConnectWise.
  • A+, MCP, MCSE, CCNA, and other related certifications are a plus.
  • Experience with Enterprise Backup Solutions.
  • Experience with SonicWALL.
  • Experience managing Microsoft Azure Cloud Computing Services.
  • Basic Linux Management Skills.

Equal Opportunity Employment Statement:

Individuals seeking employment at LMT Technology Solutions are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental ability, veteran status, gender identity, or sexual orientation.

 

Apply Today!